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Transchem Group PRIVACY POLICY

This Privacy Policy applies to Transchem Group (“Transchem”, “Us”, “Our” or “We”) in Canada, U.S. and Europe and to visitors of the https://transchem.com/ website (“Site”). We are committed to protecting the privacy of our business partners. This Policy explains why and how we collect, store, share and use (together, “process”) your data (“information”), your rights and how to contact us. Please read this Policy carefully to understand our practices regarding your personal information and how we will treat it. Our privacy practices may vary between the countries in which we operate to reflect local practices and legal requirements.

This Privacy Policy is incorporated into and forms part of the terms of service or use of any product or service operated or provided by Transchem Group (collectively, “Services” and each is a “Service”).

Most of our Services do not require any form of registration which means that you may visit our sites or use our Services without providing us with any personal information about you. However, some Services may require you to register or otherwise provide us with your personal information. By using a Service or otherwise providing Us with your personal information, you are accepting the practices described in this Privacy Policy, as they may be amended by Us from time to time, and agreeing to Our collection and use of your personal information in accordance with this Privacy Policy. The terms in this Privacy Policy may be changed so you should review it periodically for changes.


Transchem Group is concerned about privacy matters and strives to provide transparency about how We collect, use and disclose your personal information.

This Privacy Policy reflects applicable privacy laws enacted and enforced by relevant regulatory and or data protection authority in Canada, U.S. and Europe. When processing your personal information in order to manage Our relationship with you, we ensure that we comply with the applicable privacy rules as provided by the relevant regulatory authority including by fulfilling any rights you may have under applicable laws. In addition, we may need to process your personal information in order to comply with our legal obligations, including under applicable Canadian, U.S. and EU laws, and any court orders. This policy addresses the privacy and security of personal information (as defined below) obtained when you have a relationship with Transchem Group as a user of one of Our Services (as defined below).


Personal information generally means any information about an identifiable individual, and includes any information that relates to an identifiable individual and identifies an identifiable individual personally, either alone or in combination with other information. Transchem Group does not collect personal information without obtaining your prior consent (whether express or implied as required by applicable law), or to fulfil Our legitimate business purposes, as required by applicable laws. We may collect various types of data about our customers as explained in greater detail below. Depending on your region, this data may qualify as personal information. We may also use the personal information that we obtain to create aggregated or de-identified information that we may use in our discretion for our business purposes or disclose to our business partners.


Transchem Group is responsible for all personal information within its possession or control, including any personal information that is transferred to third parties for legal, regulatory, processing, storage or other purposes permitted by law. We have employees who are accountable for compliance with these privacy and security principles. Our privacy officer is responsible for Our compliance and commitment to this Privacy Policy. We always require a comparable level of protection from Our third party relations for any personal information which they may access or process in the course of providing services to Us.


Transchem Group identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below, We will do this before or at the time the information is actually being collected. All personal information collected by Us from Service visitors, registered users and other individuals (as applicable) is collected, for the following purposes:

  • to administer and manage the Services and Our business operations;
  • to identify or contact customers of Services, respond to user inquiries and otherwise maintain relations with users;
  • to provide customers and prospective customers with information about Our Services;
  • to provide services requested by Our customers;
  • to bill, process and/or collect payment;
  • to help prevent or investigate fraud, theft of power or other breaches of the law;
  • to request user participation in surveys or contests;
  • to comply with legal and governmental requirements;
  • to perform statistical analyses of user behaviour and characteristics, in order to measure interest in and use of the various sections of a Service so as to improve design, navigation and experience of such Service; and/or
  • to fulfill any other purpose that would be reasonably apparent to a user of our Services at the time that We collect it.


Transchem Group will obtain your consent (whether express or implied as required by applicable law) before, or when, We collect, use and/or disclose your data. We may also process your personal information to fulfil our legitimate business purposes, as permissible under applicable law. By accepting services from Us, using the Service, or otherwise providing Us with your data, you will be deemed to consent to Our use of your data for the purposes outlined above. Otherwise, Transchem Group will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your data for any additional purposes. You can change your consent preferences or withdraw your consent to the collection, use or disclosure of your data completely at any time by contacting Transchem Group (please refer to the “How to Contact Us” section below), subject to legal and contractual restrictions. We note that if you choose not to provide us with the data, or if you later withdraw your consent, we may not be able to offer you our products and services. We will inform you of the consequences of the withdrawal of consent.

Transchem Group will not use or disclose your data for purposes other than those for which it was collected, except with your consent or as permitted or required by law or regulatory authorities. Your consent to the collection, use and/or disclosure of your data may be either express or implied, depending on the circumstances, the purposes for which such data is being collected and the sensitivity of the information.


Transchem Group collects only the information required to provide Our products and services to you. Transchem Group will collect data only by clear, fair and lawful means. We will not, as a condition of supplying you with a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the specified, legitimate purpose.


We may collect the following types of information from you:

  1. Payment and Transaction Information: Some of the Services may require payment. When you pay for such applicable Services, We will collect personal information, such as your name, email address, mailing address, and payment information such as the date and time of your transaction, credit card or bank account details.
  2. Automatically Collected Information: When you visit our website via a web browser or engage with our online ads or email communications, we may collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons. Generally, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to personal information. For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns. In some cases, we do associate the information we collect using cookies and other technology with your personal information. This Privacy Policy describes how we use that information when we associate it with your personal information.

In this Privacy Policy, “Device” means a computer, mobile phone, handset, tablet or other device enabled for internet access and/or communication.

  1. Tags and Analytical Tracking: As part of making the Services available, We use tracking tools such as scripts, internet tags, cookies, graphic tags, web beacons and similar means (collectively, “Tags”) on the Services to enhance functionality and navigation for Our Service users. Portions of the Services may use analytical tools that are operated by Us and third party providers (collectively, the “Analytical Tools”).

We may use Tags on the Services to count users and to recognize users by accessing Tags. Being able to access Tags allows Us to personalize the Services and improve your experience at the Services. We may also include Tags in HTML-formatted e-mail messages that We send to determine which e-mail messages were opened.

Information tracked through these mechanisms includes, but is not limited to: (i) your IP address and other IP information set out in (b) above; (ii) the type of web browser and operating system being used; (iii) the pages of Services that you visit; and/or (iv) other websites that you have viewed before visiting one of the Services. Some types of Tags, such as cookies, may be disabled whereas others may not.

Disabling Cookies: If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on the Services, however disabling cookies will not prevent you from transacting with us.

In the case of Analytical Tools, the information generated by the Tags about your use of the Services (including your IP address) may be transmitted to and stored on servers in Canada. Note that such information may be subject to access or disclosure by Canadian and foreign law enforcement authorities. The information generated by the Tags may also be transferred to third party providers of Analytical Tools. This information will be used for the purpose of evaluating your use of the Services, compiling reports on Services activity and providing other services relating to Services activity and Internet usage. The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf.

By using a Service, you consent to the processing of data about you by third party providers of Analytical Tools in the manner and for the purposes set out above. You may withdraw your consent to such use of your information at any time by contacting us.

  1. Information that You Provide: We may occasionally request from You or You may otherwise voluntarily provide us with information that personally identifies You (including, but not limited to, product or service purchases, user support, contests, feedback, surveys and forums). We may receive personal information about You from a broad range of activities through the Services, including, but not limited to, Your inputs to the Services and general correspondence with Us. Depending on the service used, the personal information We collect may include contact information and demographic information.
  2. User communications: When You send email or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests and improve the Services.


Collection, use or disclosure of personal information without consent: Under certain exceptional circumstances, Transchem Group may have a legal duty or right to collect, use or disclose your personal information without your knowledge or consent. In accordance with applicable laws, We will not disclose personal information without your consent, except where such information is required to be disclosed: (i) for the purposes of completing a business transaction, such as billing; (ii) for law enforcement purposes; (iii) for the purpose of complying with a legal requirement; (iv) where information is public as permitted by law; (v) where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity; or (vi) where it is necessary to permit Us to pursue available remedies or limit any damages that we may sustain; (v) in the event of a proposed transfer of Transchem Group’s business or assets.

Where required or permitted to disclose your data or personal information without consent, Transchem Group will not disclose more information than is required.

Disclosure of personal information to third parties: We do not disclose personal information to any organization or person for any reason except as set out in this Privacy Policy and for the following purposes:

(i) We may disclose your personal information to Individuals or organizations who are our advisers, consultants or service providers; (including those involved in maintaining, reviewing and developing our systems, procedures and infrastructure.

(ii) in the event of a proposed transfer of Transchem Group’s business or assets (or a part thereof), or a merger or amalgamation of Transchem Group with another entity, We may disclose your personal information to third parties, such as prospective purchasers of Transchem Group’s shares, business or assets, and to their lawyers, accountants, financial advisors, agents and other representatives as necessary for the purposes of such transaction and upon completion of such a transaction, your information will be one of the transferred assets; and/or

(iii) where We otherwise have your express consent.

You are deemed to consent to disclosure of your data for the above purposes. You may withdraw your consent to such use of your personal information at any time by contacting us; however, such withdrawal will not operate retroactively, if we have already disclosed your information to a third party as noted above.

Cross-border transfer or storage of information: We may use service providers located inside and outside of Canada, and, if applicable, your personal information may be processed and stored in other countries and therefore may be subject to access by or disclosure to foreign law enforcement authorities under the laws of those jurisdictions. If your data is shared by Us with third parties, those third parties are bound by appropriate contractual agreements with Transchem Group to secure and protect the confidentiality of your personal information.

Retention of personal information: Transchem Group will retain your personal information only for so long as is necessary to fulfill the purpose for which it was collected and to meet Our legal and contractual obligations. We will employ explicit retention periods for closed accounts, after which the personal information is destroyed or made anonymous.


We take steps to safeguard your personal information, regardless of the format in which it is held, by maintaining appropriate physical, organizational and technical security measures with respect to Our offices and information storage facilities and systems, including, but not limited to: (i) physical security measures, such as restricted access facilities and locked cabinets; (ii) electronic security measures for computerized personal information such as adequate password protection, database encryption and personal identification numbers; (iii) organizational processes such as limiting access to your personal information to a selected group of individuals; and (iv) contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.

A “breach of security safeguards” is generally defined as the loss of, unauthorized access to or unauthorized disclosure of personal information resulting from a breach of an organization’s security safeguards or from a failure to establish those safeguards. In case of a breach of security safeguards involving personal information under Our control, we will notify the affected customer and the relevant local authority responsible for enforcement of data and privacy laws, if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to the customer, including physical, financial or reputational harm and as permitted or required by applicable law. We will also notify any other organization or government institution that can reduce the risk or mitigate the harm from the breach. We will keep a record of any breach of security safeguards in accordance with our obligations under applicable law.


We are committed to providing you with understandable and easily available information about Our policy and practices related to management of your personal information. This policy and any related information is available at all times on the Services or on request. To contact Us, refer to the “How to Contact Us” section below.


Under the applicable law of your jurisdiction, you may be required to request access to your information stored by Us. Upon receiving such a request, Transchem Group will advise you if you have the right to make such a request under applicable law and if so, will: (i) obtain satisfactory proof to confirm your identity; (ii) inform you about what type of information it has on record or in its control, how such information is used and to whom the information may have been disclosed; (iii) provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information; and (iv) make any necessary updates to your information. Where you have a right of access to your personal information under applicable law, such right of access may be subject to exemptions recognized under the law. To access or request corrections to your personal information, refer to the “How to Contact Us” section below.


Transchem Group responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and Our privacy policies and procedures. Please note that if we are unable to resolve your privacy concerns, you may have the right to complain to the relevant regulatory and or data protection authority in your country.


We will only use your personal information for the purposes for which we collected it, unless we obtain your consent (whether express or implied as required by law) for the new purposes or reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose, as permitted by applicable law. If we process your personal information for any new purpose, we will notify you (via updating this Privacy Policy, and letting you know we have updated it) and we will explain the legal basis which allows us to do so.


You may contact us by emailing Us at info@transchem.com or by phone at 1 (519) 740 -0150 or 1 (800) 265-9100.

If you would like further information about your privacy rights, opting-out of the collection or use of your information, accessing or correcting your information, or to register a complaint in circumstances where these rights are available as a under applicable law, you can contact Us by mail:

Transchem Group
Attention: Privacy Officer
1225 Franklin Blvd., Cambridge,

Last revised: March 28, 2020